SHIPPING POLICY
We, at NeNepal Design Private Limited (“Company” or “we” or “our”), set forth this standard shipping policy (“Policy”) applicable to all our customers (“Customer/s” or “you” or “your/s”) who wish to purchase any product listed (“Product/s”) on our website (“Website”). This Policy must be read in consonance with the Company’s Return and Exchange Policy, Terms of Use, and Privacy Policy. This Policy is subject to change without prior notice. The Customers are hence recommended to read this Policy from time to time to be abreast with any such changes.
Delivery Process
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Upon confirmation of payment for the order (“Order/s”) placed by the Customers, the Company directly ships the Products from our own or third-party warehouses/stores or offices from various points in India.
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Your Orders are inspected thoroughly before shipment to ensure they are in a perfect condition.
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At present the Company ships only across India.
Packaging of Orders
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All the Orders are bubble wrapped before packing them into cardboard boxes which are again secured with tapping. Each individual product in any Order is packed in a bubble wrap while fragile items are safely secured with additional bubble wrap.
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We take optimum care while packing the products to ensure that it reaches to the Customers in a good shape and form.
Order Tracking and Delivery Timeline
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Order deliveries shall be made by our own staff or third-party courier and logistics partners or postal services (collectively referred to as “Delivery Partners”).
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After the Orders are shipped, the Customers shall be issued a tracking ID against their Order. The Customers can track their Orders by visiting our website or the website of our Delivery Partners.
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The Orders are shipped within 1 (one) to 5 (five) days (excluding Sundays and public holidays) of confirmation and delivered within 5 (five) to 14 (fourteen) days from the date of shipment of such Orders. However, depending on the COVID-19 restriction delivery of Orders at certain region may take up to 20 (twenty) days from the date of the shipment. The Customers shall be duly communicated in case of any such delay.
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If you are ordering our Products during any sale event on our Website, shipment may be a bit delayed due to increased volumes. The Customers must note that all the timelines are provided on an assumption basis and could change due to unforeseeable circumstances.
Shipping Charges
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The shipping charges varies in accordance with the dimension, height, weight, and location of delivery of the Orders. The Customers can view the levied shipping charges upon checkout.
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Bulk Orders can be placed offline through the support contact details mentioned on our Website and any further communication regarding its shipping and delivery shall be separately communicated to the Customers via email or such other forms of electronic communication by the support personnel of the Company.
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The Customers may be provided with a tracking ID to track their Orders depending upon the services provided by the delivery partner. However, all such bulk Orders may not bear a tracking ID.
Delivered and Undelivered Orders
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On delivery of the Order, our Delivery Partner may ask for a signature or any other verification procedure which the Customer must comply with. The Company shall bear no liability or responsibility for such verification being done by a person other than the Customer. Further, since the transactions are authorized by the Customer placing the Order, we do not take responsibility for incorrect addresses provided at the time of placing such Order.
- Our Delivery Partners shall deliver the Orders on best effort basis, however, in case they are unable to deliver the same, the Orders shall be returned to the Company and the return or exchange option shall be given to the Customers in accordance with the terms of the Return and Refund Policy of the Company.
Disputes
- For any dispute regarding delivery, shipment, tracking ID, and the like, Customers can email our customer support at [sales@nenepal.com].